Program Manager

Job Overview

Program Manager

Job Summary

Role - Program Manager - Change & Transformation
Experience Required - 15+ years
Location - Bangalore/Hyderabad/Gurgaon

Experience

Relevant experience on complex projects across countries or regions

Organizational skills and ability to pick up work right away

Experience in agile ways of working and flexible approach to work and an outstanding level of professionalism and conduct.

Understanding of banking and/or financial services industry and/or shared services organizations

Ability to work in virtual teams and ability to lead cross functional team

Project management skills and experience of managing large and complex projects with different scope, environment.

Delivering significant change and collaboration with stakeholders across locations

Ability to interact and influence stakeholders at appropriate level

Ability to pick up a live project and continue leading it

Ability to work in non-structure environment (and bring structure to it)

Ability to shape and structure complex problems and direct others, ability to take an E2E view and consider customer and business impacts across the project and externally.

Ability to provide challenge and alternative solutions, and put forward recommendations / take decisions based on the information available

Self-driven approach

Problem solving ability with adherence to deadlines and tight timeliness

Experience in project tracking (setting up project plan, managing risk and issue log, reporting and governance)

Experience in Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications till training final user

Experience with transformation changes Design & Initiation (D&I) are an advantage

 Capabilities

Portfolio Definition and Planning

Global Mindset

Customer Empathy

Business Commerciality

Business Analysis and Design

Resource and Team Management and Leadership

Problem solving and Critical Thinking

Consultancy

Innovation and Idea Management

Ability to navigate a complex stakeholder matrix

Understanding of financial aspects of programs

Ability to build trust

Proficient in Design Led Change - increasingly important for complex roles

Working in a dynamic environment

Influencing through communication

Thought leadership

 What additional skills will be good to have?

Project management certifications (PMP, MSP, Prince 2 or Agile PM) are an advantage preferred / required

Any relevant local banking qualifications such as ACIB (Associate of the Chartered Institute of Bankers) – Preferred